Spoks
Spoks integration
Spoks is email and SMS built for Shopify, with flat pricing and the flows most stores actually need. It syncs customers, orders and on-site events natively on Shopify and Plus; on Hydrogen we send events through the API. Creative Labs is a Spoks launch partner.
UPDATED OCT 2026 · SOURCES (6)
SETUP BY PLATFORM
How we set up Spoks
Shopify
Spoks installs as a Shopify app and syncs customers, orders and events in minutes. We connect it, import your lists and build welcome, abandoned-checkout and post-purchase flows.
Shopify Plus
Everything in Shopify, plus checkout extension events so abandoned-checkout and post-purchase flows fire on the real steps.
Shopify Plus →Hydrogen
On a headless storefront we send viewed-product, add-to-cart and checkout events to Spoks through the API from a server route.
USE CASES
What teams use it for
Welcome & lead capture
Signup forms and a welcome series that tag subscribers by where they joined.
Abandoned checkout
Email and SMS that recover carts, with the exact variant and the shipping promise.
Post-purchase & winback
Thank-you, review requests, and winback flows that bring shoppers back.
BEFORE YOU ADD IT
What to watch out for
CONSENT
SMS needs explicit opt-in
SMS requires clear consent. We wire compliant opt-in at signup and checkout and keep email and SMS consent separate.
PRICING
Flat pricing, not per profile
Spoks charges a flat monthly fee rather than per active profile, which is why many stores move from Klaviyo. We still set up list hygiene.
MIGRATION
Moving from Klaviyo takes a plan
Lists, segments, templates and flow logic have to be rebuilt, not just imported. We run both for two weeks and switch sending on a quiet day.
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Spoks on Shopify, in practice
Spoks is email and SMS built only for Shopify, with flat pricing instead of contact-tier pricing. Creative Labs is a launch partner, so most of what we know about it comes from migrating stores onto it from Klaviyo and Mailchimp.
The integration is native: install the app, and orders, customers, products and on-site behaviour sync without a tag manager or a middleware layer. The flows that matter are the same as on any platform — welcome, browse and cart abandonment, post-purchase, win-back — and we build them from the store's own order data rather than from templates, so a subscription brand and a one-product brand get different timing and different offers.
The mistakes we see most are copied from Klaviyo habits: too many flows live at once, SMS sent to a list that never opted in through a compliant form, and segments built on properties that Shopify never sends. We set up consent capture in the theme, a short flow set that earns its sends, and a monthly review that removes anything not producing revenue.
You've reached the end, so now…
Tell us what you're selling.
Send us your store. Within one business day you get a short Loom from a senior: the three things we'd fix first, what it would cost, and whether we're the right team for it.
- No pitch deck, no discovery-call theatre
- You keep the audit whether or not you hire us
- Fixed-scope quotes, no hourly surprises
Prefer to talk? Book 20 minutes with Haniel or call +1 855-764-4977